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Swisstrax / Warranty

Guaranteed Protection

New flooring is an investment, and we believe buying premium flooring tiles should come with superior confidence. Our Ribtrax Pro and Ribtrax Smooth Pro tiles include a limited lifetime warranty. Other Swisstrax products offer a best-in-class warranty, protecting your investment for 7-20 years, depending on the tile style. Warranties aren’t prorated, with no restocking fees and no hassles. To give you more peace of mind, we also offer a 30-day money-back guarantee.

Swiss Designed and Made in the USA

We pride ourselves on the quality of our modular flooring products and know that our flooring tiles are made with exacting technology and manufacturing standards, and the highest quality materials. We are also dedicated to providing superior customer support to you, our customers, regarding any of your flooring needs or questions. Swisstrax flooring tiles will exceed all your needs. If you have any questions regarding our flooring warranty or flooring tile products, contact us.

Lifetime Limited Warranty

Warranty Coverage Details

SWISSTRAX® warrants the Covered Products identified herein below* to be free of all defects in material and workmanship for the lifetime of the product from date of original purchase and installation when the product is installed, operated and maintained according to SWISSTRAX® installation instructions. This warranty extends to the original buyer ONLY with original purchase receipt and original box labels. SWISSTRAX ® will repair or replace, free of charge, any part proving defective in material or workmanship.

All expenses related to replacing or repairing the defective product/tile(s) under this warranty shall be assumed by SWISSTRAX® except for the following expenses, which shall be assumed by you, the Buyer: cost of transporting the product to SWISSTRAX®; removal of the product and reinstallation. This warranty strictly applies to the repair and/or replacement of the product ONLY.

Limitation of Damages

In no event shall SWISSTRAX® be liable for consequential damages for breach of this warranty. Some States do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to all Buyers.

SWISSTRAX® Covered List of Products Lifetime Limited Warranty Applies:

Tile

Warranty

Ribtrax Pro*

18 Years

Ribtrax Smooth Pro*

10 Years

Vinyltrax Pro

15 Years

Vinyltrax Home

15 Years

Diamondtrax Flex

7 Years

Diamondtrax Home

20 Years

*Limited Lifetime Warranty covers indoor residential areas only.

Warranty Exclusions

This warranty does not apply to:

  1. Service calls (site visits) to correct the installation of any SWISSTRAX® products or to instruct you how to use or install our products.
  2. Damage resulting from improper handling or shipping of products, or products damaged by accident, misuse, abuse, fire, flood, improper installation, acts of God, neglect, corrosion, modification or mishandling.
  3. Shipping or freight fees to deliver replacement products or to return defective products.
  4. Repairs or replacement when your product is used in other than normal, single-family household use, such as a commercial environment, or handled in any way inconsistent with the installation instructions included with the product.
  5. Cosmetic damage, including stains or discoloration, which does not affect the structural or functional capability of the product.
  6. Replacement product for SWISSTRAX® products operated outside the United States or Canada.
  7. Any labor costs during the limited warranty period.
  8. Surfaces damaged due to chemical interaction.
  9. Damage resulting from failure to install the tile floor covering with the tread plate surface facing upward.
  10. Damage from improper use including without limitation, burns, cuts, scratches, scuffs, punctures and indentations.
  11. Damage caused by permanently adhering the tile floor covering to the surface of the existing garage floor.
  12. Damage from extended direct exposure to sunlight.
  13. Damage from excessive moisture, alkaline and hydrostatic pressure damage from sub floor.
  14. Damage caused from improper installation.
  15. SWISSTRAX flooring must be checked for existing defects before and during its installation. Flooring which has been installed in spite of visible defects is exempt from the warranty.

How To Submit a Warranty Claim

Upon discovery of any defect, malfunction, or nonconformity in the Covered List of Product you must notify either SWISSTRAX® Customer Service at 1-866-748-7940 (toll-free) from anywhere in the U.S.A. or Canada of any defect, malfunction, or nonconformity promptly.

If the return of a defective product is requested by SWISSTRAX® Customer Service, Buyer assumes the shipping costs. We recommend that the Buyer insures the shipment with return receipt requested. SWISSTRAX® accepts no liability for products lost or misplaced in shipment.

Return Shipping for a non-defective product is the responsibility of the customer. Return Shipping will be covered for damaged and defective product only. Shipping charges for any re-orders are charged at cost. This includes special shipping requests such as rush shipping.

The Buyer should carefully pack the Covered Product, preferably in the original packing materials, and deliver it, together with a copy of the original purchase receipt and a description of the problem, to:

Swisstrax Corporation
Warranty Department
138 Duckworth Rd,
Dalton, GA 30721

Notice to Buyer

This warranty gives you specific legal rights, and you may also have other rights which vary from state to state. You have the right to bring any action at law or equity to resolve disputes concerning or to enforce the provisions of this warranty.  This warranty does not apply the contiguous  United States and Canada.  Contact your Authorized SWISSTRAX® Dealer to determine if another warranty applies.

DISCLAIMER OF IMPLIED WARRANTIES; LIMITATION OF REMEDIES

IMPLIED WARRANTIES, INCLUDING TO THE EXTENT APPLICABLE WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, ARE EXCLUDED TO THE EXTENT LEGALLY PERMISSIBLE. ANY IMPLIED WARRANTIES THAT MAY BE IMPOSED BY LAW ARE LIMITED TO ONE YEAR, OR THE SHORTEST PERIOD ALLOWED BY LAW. SOME STATES AND PROVINCES DO NOT ALLOW LIMITATIONS OR EXCLUSIONS ON HOW LONG AN IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS LASTS, SO THE ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE OR PROVINCE TO PROVINCE

Affirm Badge

Affirm can only be utilized with purchases made through the Swisstrax sales team, not on the Swisstrax online store.